Reaching out safely
Connecting with potential renters via the current renters on Leaso is straightforward and secure. Our platform features an integrated messaging service, allowing you to communicate with others without disclosing your personal details. You can always respond to messages for free, no matter your membership status.
Understanding message status
Each message you send through Leaso comes with a typical status indicator that you would see using most chat platforms:
Delivered: Indicates your message has reached the recipient's inbox.
Seen: Shows that the recipient has opened and read your message.
Pending: Means your message hasn't been sent yet, possibly requiring you to upgrade or verify your account to proceed.
Mobile number access is not given
We do not list members mobile numbers for security and to ensure peace of mind. All members are encourage to communicate via our chat system only. If members wish to exchange mobile numbers to help facilitate the communication they are free to do so.
Moderating our chat system
Sending photos via the chat system is allowed. We utilise a range of tools to ensure safe communication including:
Image moderation
AI moderation
Spam & profanity protection
Crafting your message
Before reaching out, ensure you've reviewed the listing details. Your initial message should introduce yourself, express your interest in the rental, and explain your current circumstances.
Stay Informed of Replies
Leaso ensures you're always in the loop. You'll receive email alerts whenever a new message arrives, complete with a direct link to reply immediately, so you never miss out on a potential match.
Patience Is Key
If responses seem slow, remember that members might not check the site daily. While some listings, especially in high-demand areas, might take longer to receive a reply, it's worth the wait. Although not all members may reply, especially if they don't see a fit, we encourage users to respond to all messages when feasible.