At Leaso, we prioritise your safety with a dedicated moderation tools to help safeguard against misuse of our platform. To navigate your search for the perfect rental confidently, we offer several key safety measures and advice.
How We Protect You
Chat moderation
Our chat system helps safeguard you when communicating with other members through:
Image moderation
AI moderation
Limiting the amount of messages a member can send in a given timeframe.
Spam & profanity protection
Verified listings
We offer all members the opportunity to verify their listing and in-turn search from verified listings. This adds an extra layer of security before listings go live.
Reporting concerns
Should you encounter any suspicious behaviour or feel uncomfortable with a listing or member, use the “report this listing” feature within our chat to alert our team for immediate review.
Guarding Against Scammers
Secure communication
Engage with users directly through our website to keep your interactions traceable and secure. Scammers often try to move conversations off-platform to evade detection.
No payments taken
Be wary of member asking for deposits or money transfers. At Leaso, members should introduce you directly to the managing agent or landlord where these transactions can take place.
Recognising scams
Offers that seem too good to be true, requests for key delivery without viewing, and avoidance of video calls are red flags.
Privacy Best Practices
Safe messaging
Utilise our messaging system for all initial communications without sharing personal details like ID or bank information until a virtual or face-to-face meeting.
Property images
When listing a rental, avoid posting external property photos that could reveal its location. Share your address only when you feel secure.
Tips for property viewing
Virtual Tours
Our chat system allows you to arrange a virtual viewing via the platform. This is the best way to get an initial overview directly from the existing tenant.
Talking with landlord or agent is key
When the time is right, members will introduce you to the managing agent or landlord. You can then arrange a visit and inspect the property in person. Confirm the address and meet the occupants to ensure legitimacy.
Take precautions
Inform someone of your viewing plans, consider bringing a friend, and take your time to assess the property without feeling rushed.
Verify occupant legitimacy
Request proof that the person you’re meeting has the authority to transfer the lease, such as a lease document or utility bill in their name.
Remember, your comfort and security are paramount. If at any point a situation feels off, trust your instincts, remove yourself from the environment, and report your concerns to our team.